Automated system status information & service announcements
This page is automatically updated to provide real-time information regarding our current system status. As it it produced and maintained by automated processes, this is the first place you should look for confirmation if you think there is an issue with one of our services. A problem will most likely be listed here at the same time we are being made aware of it. Please check here before calling support. It is most likely we are already aware of the issue and working to resolve it. We will try to update this page with comments as quickly as possible in the event an issue is likely to take any time to resolve.
No problem, without exception, should last a long period. Should you not have have a response from support within 24 hours, please resubmit your request. The most reliable way to log support calls is via the support center.
|System announcements that may affect service will be made here: See our Status Page.
Automatically generated system status
|Unicast DNS Status
|Anycast DNS Status
|Last checked - UTC
|Last checked - UTC
Notification of Maintenance and Service Advisories
CloudfloorDNS strives to maintain the highest levels of performance and availability of our services as possible. There are occasions, however, when the service must be interrupted for planned or event driven maintenance. CloudfloorDNS tries to minimize the impact by providing notification of the changes to be made in advance of the planned maintenance, or as quickly after event driven maintenance as possible. Planned Maintenance
In an ongoing effort to continually improve the CloudfloorDNS solutions, maintenance windows may be scheduled in order to implement updates, or perform maintenance on our systems. Planned maintenance falls into three categories; Minor, Major and Emergency.
Changes to the solutions/services that will not impact customers, or have a very low risk of impact to customers. Minor maintenance will be scheduled on Tuesdays and Thursdays between the hours of 8:00PM and 12:00AM EST. Minor maintenance, which has any risk of impact to customers, will be posted in a Service Notification to the Support Page of the CloudfloorDNS Network at least 2 business days prior to the planned maintenance window. Service Advisories will not be posted for Minor maintenance which has no risk of customer impact.
Changes to CloudfloorDNS solutions/services that are expected to have an impact on the performance or availability. Major maintenance is scheduled on the second and fourth Wednesdays of each month between the hours of 8:00PM and 12:00AM EST. Major maintenance will be posted in a Service Notification to the Support Page of the CloudfloorDNS Network at least 5 business days prior to the planned maintenance window.
Changes that are required in order to prevent an interruption in the performance or availability of our solutions/services. Emergency maintenance is performed on an as needed basis with approval from the CloudfloorDNS Senior Operations Management team. Emergency maintenance will be posted in a Service Notification to the Support Page of the CloudfloorDNS Network as soon as the change has been approved.
CloudfloorDNS has implemented a strict Change Control process in order to reduce to occurrences of unplanned maintenance. On occasion, however, CloudfloorDNS may experience an event-driven interruption in the performance or availability of our solutions/services. The CloudfloorDNS Network Operations Center has extensive monitoring in place to identify these interruptions quickly, in an effort to minimize the impact of such events. If unplanned maintenance occurs, CloudfloorDNS will post a Service Notification to the Support Page of the CloudfloorDNS Network as soon as the event is identified. The Service Notification will be updated as the event is investigated and/or resolved.